LEGAL
How Visual Harmony collects, uses and protects your personal data.
This policy explains how Visual Harmony ("we", "us", "our") collects, uses and protects personal data when you visit our website, contact us, or work with us as a client. We are the data controller for the personal data described in this policy.
We may update this policy from time to time. The version published on this page is the one currently in effect.
Visual Harmony is a CGI, visualisation and design studio based in Manchester, UK, registered in England and Wales under company number [COMPANY NUMBER], with our registered office at [REGISTERED OFFICE ADDRESS]. You can contact us about privacy matters at info@visualharmony.co.uk.
We may collect: your name and contact details (such as email address and phone number) when you get in touch with us; project details you share with us as part of an enquiry or brief; and technical information about your visit to our website, such as pages viewed and general location, gathered through analytics tools.
We use your information to respond to enquiries and provide quotes, deliver the services you've commissioned, keep records for accounting and legal purposes, and, only where you've agreed to it, send you occasional updates about our work.
We rely on the following legal bases: performance of a contract (delivering a project you've commissioned), legitimate interests (responding to enquiries, improving our website), and consent (marketing emails, non-essential cookies) — you can withdraw consent at any time.
This website currently uses only cookies that are strictly necessary for it to function — we are not currently running analytics or tracking tools. If that changes in future, we will only set non-essential cookies with your consent, and will update this policy and our Cookie Policy first.
We do not sell your personal data. We may share it with trusted third parties who help us run our business — for example, hosting providers, email or analytics tools, and accountants — and only to the extent needed for them to provide that service. We may also disclose information where required by law.
We keep personal data only for as long as necessary for the purposes it was collected — typically for the duration of a project plus the period required for accounting and tax records, currently six years. Enquiry details from projects that don't go ahead are deleted or anonymised after a reasonable period.
Under UK GDPR, you have the right to access the personal data we hold about you, ask us to correct inaccurate data, ask us to delete your data, restrict or object to certain processing, and request your data in a portable format. To exercise any of these rights, contact us at info@visualharmony.co.uk. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ico.org.uk).
We use appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, loss or misuse.
Our website may contain links to other websites, including client project pages or partner sites. We are not responsible for the privacy practices of those sites, and recommend reviewing their own privacy policies.
Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal data from children.
We may update this policy periodically to reflect changes in our practices or the law. Please check this page from time to time.
If you have any questions about this policy or how we handle your data, contact us at info@visualharmony.co.uk.
