LEGAL
The terms that apply when you commission CGI, visualisation, animation, photography or design services from Visual Harmony.
These terms and conditions (the "Terms") govern the supply of CGI, visualisation, animation, photography and design services (the "Services") by Visual Harmony to any client who commissions us ("you", "the Client"). By approving a quote, paying a deposit, or instructing us to begin work, you agree to be bound by these Terms.
We may update these Terms from time to time. The version in force at the time you place an order is the version that applies to that order.
Visual Harmony is a CGI, visualisation and design studio based in Manchester, UK. We are registered in England and Wales under company number [COMPANY NUMBER], with our registered office at [REGISTERED OFFICE ADDRESS]. Our VAT registration number is [VAT NUMBER].
"Deliverables" means the final renders, images, animations, photography, floor plans or other creative assets we produce for you. "Input Materials" means CAD files, drawings, briefs, reference imagery, text and any other material you provide to us to produce the Deliverables. "Quote" means the written estimate we issue for a specific project, including scope, price and revision allowance.
Quotes are valid for 30 days from the date issued unless stated otherwise. A project is confirmed once you approve the Quote in writing (including by email) and, where applicable, pay the agreed deposit. Any changes to scope after confirmation may be quoted separately.
Prices are quoted in GBP and exclude VAT unless stated otherwise. Unless we agree different terms in writing, we require a deposit before work begins, with the balance due on delivery of final Deliverables. Invoices are payable within 14 days of the invoice date. We reserve the right to charge interest on overdue invoices at 3% per month above the Bank of England base rate, and to pause work on any active project until overdue invoices are settled.
Each Quote states the number of revision rounds included. Additional rounds, or changes that fall outside the agreed brief, will be quoted separately. You agree to provide Input Materials, feedback and approvals promptly, as delays on your side may affect delivery timescales. Rejection of a Deliverable must be based on a genuine defect against the agreed brief — a change of preference on style, once the brief has been followed, is treated as a revision request rather than a defect.
We retain copyright in all Deliverables, working files, source scenes and pre-existing tools, techniques and libraries used to produce them. On full payment, we grant you a licence to use the final Deliverables for the purpose agreed in the Quote (for example, marketing, sales, planning submissions or your website). Any use beyond that purpose — including resale, sub-licensing, or use by a third party who was not part of the original commission — must be agreed with us in writing and may incur an additional licence fee.
We may display completed work in our own portfolio, website and marketing unless you ask us in writing not to, for example for reasons of confidentiality.
You confirm that you own, or have the right to use and share with us, any Input Materials you provide, and that our use of them to produce the Deliverables will not infringe any third party's rights. You will indemnify us against any claim arising from Input Materials you have supplied.
Each party will keep the other's confidential information private, using it only for the purposes of the project, and will not disclose it to third parties except where required by law or to subcontractors bound by the same obligations. This does not apply to information that is already public, already known to the receiving party, or independently developed.
Delivery dates given in a Quote are estimates. We will let you know as soon as we're aware of any factor likely to affect an agreed deadline. Deliverables are usually sent electronically to the email address or shared drive you provide.
Either party may cancel a project in writing before it is complete. You will remain liable for the cost of work already carried out up to the date of cancellation, calculated on a pro-rata basis against the agreed Quote.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot lawfully be limited. Subject to that, our total liability for any project is capped at the fees paid for that project, and we are not liable for indirect or consequential losses such as loss of profit, business or goodwill.
We are not liable for delays or failures caused by events outside our reasonable control, including power or network outages, illness, extreme weather, or government restrictions. We will let you know as soon as reasonably possible and work with you to minimise any resulting delay.
A person who is not a party to an agreement between us and a client has no right to enforce any term of it, except where that right is provided by law.
We handle personal data in line with our Privacy Policy, available on our website. Please refer to that policy for details of how we collect, use and protect your information.
We may update these Terms from time to time to reflect changes in our services or the law. The current version will always be available on this page.
These Terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us at info@visualharmony.co.uk.
